Your data

How this website uses your data:

Protecting your privacy is very important to me.

If you browse my website you may do so anonymously without providing any personal information. However, there are situations where I may ask you for personal data.

For example, when you request information or make a booking, I will need to know your name, e-mail address and telephone number. This information is required so that I can process your request and contact you by telephone or e-mail.

Crescent Therapy does not rent, sell or otherwise distribute your personal information entered via this site. I use all reasonable efforts to safeguard the confidentiality of your information. Crescent Therapy accepts no liability for disclosure of any information obtained due to errors in transmission or the unauthorised acts of third parties.

This website sets only strictly necessary cookies. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for cannot be provided.

This website sets performance cookies. These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and, therefore, anonymous. It is used only to improve how the website works.

This website also sets functionality cookies. These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.


Personal Data Protection Information

The changes in Data Protection legislation that come into force on 25th May 2018 legally oblige me to provide you with the following information, and to ask you to give your consent for me to hold your personal data.

What is included under “personal data”?

The personal data I hold about you may include:

  • Your phone number, email address, postal address.
  • Emails and email attachments (printed off and the electronic version destroyed), SMS messages we have exchanged.
  • The intake form / questionnaire which you have completed at the beginning of our work together.
  • Brief notes for our sessions.

How do I store your personal data?

  • Your contact details and other personal information you provided in the intake form are stored securely in a locked filing cabinet.
  • Your phone number is stored on my mobile phone under your first name or initials (no surname is used), as are any SMS messages and record of phone calls. My phone is code-locked and is kept secure at all times.
  • Our email correspondence is password-protected and my email service provider ensures that the emails are secure and encrypted. Once received I print off all emails and delete the electronic version.
  • Brief session records are kept as hard copy in a locked filing cabinet and do not contain your name/other personal details but are coded for anonymity. These are kept separately from your intake form that contains your personal details.
  • Appointments are booked in my diary with your first name only.

 Why do I need to hold your personal data?

  • In order to be able to communicate with you via phone, email or post if necessary.
  • So that I have a record of your attendance and a note of important factual information that may be of significance in our work together.
  • For purposes of supervision/mentoring which is a professional requirement for me as a therapist/EFT Practitioner.
  • To ensure that, if I find that there is serious risk to you, or a vulnerable person / child, I could take appropriate safeguarding action.
  • It is a requirement of my insurance provider, Balens Ltd.

How long will I keep your personal data for?

  • My insurance provider, [Balens Ltd], requires me to keep any client records for 7 years after completing therapy.

 Your right to see the personal data I hold about you

  • The legislation states that you have the right to see the personal data I am holding about you.
  • If you wish to do so, you can ask to see your personal data verbally or in writing, and I will be required to provide this for you within 30 days of your request.

When may I share your personal information with third parties?

There is a limited number of circumstances in which I may share your personal data and other information with third parties:

  • Where required by the court of law.
  • If your safety or that of a vulnerable adult or child is imminently at risk.
  • If you request and/or give me consent to share your information with another health professional for the purposes of improving your care.
  • As required by my professional code of conduct I may discuss some aspects of my client work (anonymised, i.e. only your first name is ever used) with my supervisor/mentor who is an experienced therapist/practitioner also bound by the rules of confidentiality, with the usual exceptions.